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Event Details
Exchange HEAT and ITSM Best Practices
As the dedicated host of HEAT User Groups in Illinois, Wisconsin, and Minnesota, Ticomix continues to demonstrate support and commitment to the HEAT and ITSM software user community. Our ITSM / HEAT user group gives help desk professionals the opportunity to exchange ideas, learn best practices, and discover the newest technologies and the latest trends in the service and support industry.
Upcoming Events
MINNESOTA
When: Thursday, May 22, 2008
Registration: 8:30 - 9AM
Workshop: 9AM - 1PM
Location: Gander Mountain, 180 E 5th St, Suite 1300, St. Paul, MN 55101, 651.325.4300
AGENDA
- Registration
- Product Roadmap
- Issues Resolved in 8.4.3 and 8.4.4
- What’s to come in HEAT 9.0?
- What’s new in ITSM 6.1?
- Customer Spotlight
- Change and Problem Management Best Practices
- Ask the Experts
When & Where
Gander Mountain
180 E 5th St, Suite 1300
Saint Paul,
MN 55101
Thursday, May 22, 2008 from 8:30 AM to 1:00 PM (CT)
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Hosted By
GoldMine Summit Series Webinars
Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL), call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Chicago, Illinois; Des Moines, Iowa; Cleveland, Cincinnati, and Columbus, Ohio; Indianapolis, Indiana; Milwaukee and Madison, Wisconsin; San Antonio, Houston, and Dallas, Texas.
